Orders & Payment
Ordering
Orders may be placed through the Peptides Exchange website 24 hours a day, 7 days a week.
Once an order has been submitted, approved, and payment has been successfully received, it will be prepared, securely packaged, and dispatched using the selected shipping service. Tracking and shipment information will be provided once the order has been processed for delivery.
Payment, Pricing & Promotions
Peptides Exchange accepts Visa and Mastercard.
Additional payment options may include Apple Pay, Zelle, and cryptocurrency.
We offer both individual product pricing and volume-based wholesale pricing. Quantity discounts, where available, are displayed on the applicable product pages.
For larger wholesale or bulk orders, please contact:
support@peptidesexchange.com
Viewing & Managing Orders
Customers may create an account or complete checkout as a guest.
Creating an account is optional but provides convenient access to your order history, current order status, saved account information, and a faster checkout experience for future purchases.
Customers who check out as guests may contact us by email with questions regarding an existing order.
Shipping
Shipping & Delivery
Peptides Exchange offers multiple shipping options to accommodate different delivery requirements.
Free shipping is available on qualifying orders over $300.
Available shipping services may include:
- USPS Priority
- FedEx 2Day
- FedEx Overnight
- FedEx Overnight — Signature Required
- FedEx Saturday Delivery, where available
Orders that have been successfully placed, paid, and processed before 12:00 PM ET will generally ship the same business day.
Orders processed after 12:00 PM ET, on weekends, or on recognized holidays will generally ship the following business day.
Delivery estimates are provided by the applicable carrier and may be affected by carrier delays, weather, holidays, or other circumstances outside the control of Peptides Exchange.
Returns & Guarantees
Refunds & Returns
Because of the sensitive nature of our products and our quality-control and handling requirements, Peptides Exchange does not accept product returns after shipment.
If an order arrives with an incorrect, missing, or damaged item, please contact:
Include your order information and a description of the issue so our customer service team can review the matter and determine the appropriate resolution.
Cancellation requests must be submitted before an order has shipped. Once an order has been transferred to the shipping carrier, it can no longer be cancelled.
Replacements
Returned merchandise cannot be accepted once products have left our controlled distribution process.
If Peptides Exchange sends an incorrect product, an item is missing from your shipment, or an eligible item arrives damaged, please contact customer service. After the issue has been verified, we will arrange an appropriate replacement or other applicable resolution.
Our Service Commitment
Peptides Exchange is committed to maintaining high standards for product quality, order fulfillment, and customer support.
If you have a question or experience an issue with an order, please contact our customer service team. We review and respond to customer inquiries as promptly as possible.
Privacy & Compliance
Where can I learn more about laboratory testing and research documentation?
Visit our Research Library for educational resources covering Certificates of Analysis (COAs), analytical testing methods, and laboratory research documentation.
Privacy & Security
Peptides Exchange takes the security and confidentiality of customer information seriously.
Information submitted through our website is protected using SSL encryption during transmission. Personal and order information is collected and used as necessary to process transactions, fulfill orders, provide customer support, maintain website operations, and satisfy applicable legal or regulatory requirements.
Please refer to our Privacy Policy for complete information regarding how personal information is collected, processed, retained, and disclosed.
FDA & Research Use Disclaimer
Products offered by Peptides Exchange are research products and are not approved by the U.S. Food and Drug Administration (FDA) for human or animal use.
Unless expressly stated otherwise, products offered by Peptides Exchange have not been evaluated by the FDA for safety or efficacy and are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.
Peptides Exchange is a research chemical supplier. Peptides Exchange is not a compounding pharmacy under Section 503A of the Federal Food, Drug, and Cosmetic Act and is not an outsourcing facility under Section 503B.
Products are supplied strictly for legitimate research, laboratory, and analytical purposes and are not intended for human or animal consumption or administration.
Contact Us
Email: support@peptidesexchange.com
Important Product Notice
Products offered by Peptides Exchange are not approved by the U.S. Food and Drug Administration (FDA) for human or animal use.
These products are supplied solely for research, laboratory, and analytical applications and are not intended for human or animal consumption or administration. They are not intended for use in the diagnosis, treatment, cure, mitigation, or prevention of any disease or medical condition.